Meet our technical support team!
Frequently asked questions
Questions or problems with your equipment?
Our technical support team is ready to help you with diagnostics, configuration and expert guidance.
Don't worry.
Contact us and have this at hand:
- Equipment model / serial number.
- Your order number.
- Error code or message.
- Photos or video.
With that we can help you faster.
To choose the right inverter, you need to know all the loads that will be backed up.
Up to 30%; ideally 20%.
The Growatt NEO microinverter is monitored with the Shine Welink.
Then add your devices through the ShinePhone app (local setup via Bluetooth).
You can monitor up to five NEO units (each one has its own LoRa communication module).
It has a range of up to 200 m without obstacles.